1) Do you accept returns or exchanges?
Yes, we do! SaddleOnlineShop.com offers a 30-day return/exchange policy that starts on the day that you receive your purchase. Merchandise must be in new condition, we do not accept returns on damaged or used items. Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns.
Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit good towards any new purchase. All refunds will be issued back in full, HOWEVER SHIPPING FEES ARE NONE REFUNDABLE.
We understand that finding the right fit can be challenging when shopping online, SaddleOnlineship.com offers a extended money back guarantee on all products in new condition with no questions asked. You are welcome to try saddles on your horses to ensure fit, as long as the product comes back to us in clean, new condition.
Return shipping is the responsibility of the customer and is none refundable.
We only accept returns or exchanges on new merchandise.
Please be sure to keep insurance on your package. We do not accept returns on damaged or used merchandise.
If used or damaged merchandise is received we will ship it back at the customers expense.
2) How do I send the item back?
Simply mail it by Fed Ex, UPS or USPS with a tracking number and insurance to:Saddle Online Shop 75 Mendel DR SW, STE H
Atlanta, GA 30336
Please make sure to insert a copy of the invoice or at least mention the order number.
Note: Please send us email with the order detail and reason for return so we can put in our system before you ship back the item.
( No Walk-In , No local Pick-up / Return )
For Canada customer returns: Canada customers must pay all applicable tax and duty charges for all returns and exchanges with the respectable shipper. Failure to do so will result in the product being shipped back under the customer's expense.
3) Can I exchange my product for other item?
Send the item back with a copy of the invoice and a note stating which item you would like in exchange. If there is a difference in price, please give us a call in a credit card to cover the difference along with shipping charges (if applicable).
4) When will I get my refund?
All returns are processed in one week time period from when we receive your return.
Your credit card company may take up to two billing cycles for returns to be posted on your account.
Refunds are made in the same way payment was received.
5) Do you charge any fee on return?
All returns will be charged 10% restocking fee . Refund will be issued after deducting 10% restocking fee.
NO restocking , if you received damaged item or wrong item. We will replace on our cost.